International Travel Company

Download Job Summary

Our client operates membership programs for vacationers and provides value-added services to its developer clients worldwide. The company has been a pioneer and innovator in serving the vacation ownership market since 1976.

Job Duties: Sales and Customer Support Inbound Calls

Work Schedule

• Required minimum 15 hours per week (30 intervals)
  • 6 intervals (3 hours) on Saturday/Sunday/Combination
• Available
  • 09:00 a.m. – 11:00 p.m. EST, Monday through Friday
  • 10:00 a.m. – 08:00 p.m. EST, Saturday
  • 10:00 a.m. – 06:00 p.m. EST, Sunday

Program Equipment Requirements

• Windows 7, Windows 8, or Windows 10
• POTS (Plain Old Telephone System) hard telephone line or digital phone line
• Noise cancelling headset
• Unattached keyboard with function keys (example: F3, F12, etc.)

Certification Criteria

• Maintain 100% attendance throughout the entire certification course up to and including all live certification
• Complete pre-course work prior to day 1 of class
• Successfully pass all quizzes with a 90% or higher, and all exams with a 90% or higher average
• Successfully pass role play scenarios with the instructor
• Successfully pass mock calls during Phase II
• Successfully pass live certification calls
• Complete assigned homework daily
• Provide a completed notarized affidavit of identification with photo ID
• Complete a background check

What to Expect

• Assist members in placing their wait-list requests for a resort that is currently unavailable.
• Offer members alternative vacation options if their first choice is unavailable.
• Sell membership packages by advising members of the features and benefits of the Core, Gold, and Platinum levels as well as all other products.
• Solve member concerns for first call resolution, ultimately avoiding escalation.

Additional Information

This Opportunity Announcement (OA) is a summary of the applicable business opportunity. It is not a legal document nor a comprehensive review of all terms included in the applicable Statement of Work (SOW). Each SOW should be thoroughly reviewed prior to its execution. In the event of a conflict between the OA and the SOW, the terms of the SOW will govern.