Theme Parks and Resorts

Download Job Summary

The employee will be required to select 30 intervals per week (15 hours) with 10 of those intervals (5 hours) to be serviced on Saturday and/or Sunday (may change due to client needs).

Job Duties: Customer Service

Certification Course Details

• Course Cost: $49.00
• Instructor led in addition to 2+ hours. Self-paced per day.
• Cumulative average of 90% for all quizzes and exams.
• A minimum passing score of 20 points on at least 3 mock calls.
• Must complete 100% of all coursework which is assigned during class and class role play.
• Provide a completed Notarized Affidavit of Identification with photo ID.

Servicing Hours

• Monday through Friday from 7:00 a.m. EST to 11:00 p.m. EST, 365 days a year with the majority of hours available on Friday, Saturday and Sunday

Program Equipment

• PC with Windows 7 or Windows 10
• POTS telephone line or Digital Phone Line
• CSP must also have a Smartphone or Tablet that can download an App for a security token.

Additional Information

This Opportunity Announcement (OA) is a summary of the applicable business opportunity. It is not a legal document nor a comprehensive review of all terms included in the applicable Statement of Work (SOW). Each SOW should be thoroughly reviewed prior to its execution. In the event of a conflict between the OA and the SOW, the terms of the SOW will govern.